Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 calendar days after receiving your order to request a return.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Product Descriptions All of our products are handmade and therefore variations in colour, pattern, and size are to be expected. We take great care to accurately describe and photograph all items, but please note that colours may vary between the reality and what can be demonstrated on a screen. We are more than happy to provide further information on any item before purchase — just get in touch.

Delivery and Returns If for any reason you are not satisfied with your order, we will be happy to provide a refund or exchange, provided you return the product to us unused and in saleable condition within 14 calendar days of receiving your order.

Please note that customers are responsible for all return shipping costs. We recommend using a tracked service as we cannot accept responsibility for items lost in transit.

To arrange a return, please contact us at contact@stanleyandmay.co.uk or call +44 (0) 116 270 4800. Please return items by recorded delivery to:

Stanley and May Limited 204 London Road Leicester UK LE2 1NE

Please include your name and order number with your return.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at contact@stanleyandmay.co.uk.